Frequently Asked Questions
Q: Are the Inflatables safe?
A: Absolutely YES! All of our inflatables are constructed with high quality, commercial-grade non-toxic, flame resistant, and lead free materials. Your safety is our priority. Renters are trained as Operators for their event. Inflatables are very safe and enjoyable for children and teens as long as safety rules and guidelines outlined in the rental agreement are followed.
A: Absolutely YES! All of our inflatables are constructed with high quality, commercial-grade non-toxic, flame resistant, and lead free materials. Your safety is our priority. Renters are trained as Operators for their event. Inflatables are very safe and enjoyable for children and teens as long as safety rules and guidelines outlined in the rental agreement are followed.
Q: Does the price include set up and delivery? What about travel fees?
A: Yes, setup and delivery are included in the price.
A: Yes, setup and delivery are included in the price.
What about sales tax?
A: We are required to collect state and local sales tax. Website prices do not include sales tax. Sales tax is added in for your locality at checkout.
A: We are required to collect state and local sales tax. Website prices do not include sales tax. Sales tax is added in for your locality at checkout.
Q: Do you offer discounts or coupons codes?
A: YES, we offer a 15% discount to all current military service members, veterans, current law enforcement, and emergency services personnel. Please provide proof in the form of ID, credentials/badge, DD214, or other identification on the rental day. Yes, immediate family members make you eligible if they fall into one of these categories. Enter discount coupon code USA at checkout
A: YES, we offer a 15% discount to all current military service members, veterans, current law enforcement, and emergency services personnel. Please provide proof in the form of ID, credentials/badge, DD214, or other identification on the rental day. Yes, immediate family members make you eligible if they fall into one of these categories. Enter discount coupon code USA at checkout
Q: Will the inflatables harm my lawn or grass?
A: No, your lawn will be flattened where the inflatable is setup. The grass should recover quickly without any permanent damage. Grass is our favorite setup surface.
A: No, your lawn will be flattened where the inflatable is setup. The grass should recover quickly without any permanent damage. Grass is our favorite setup surface.
Q: What can I do to prepare for my rental?
A: We will call ND One Call or 811 to be sure where any underground service lines are located. Mow your grass 1-2 days prior and remove any grass clippings, leaves, rocks, animal droppings, or sticks. Ensure a clear path at least 4 feet wide to the setup location. Check for overhead wires or branches. At least a 20 amp circuit with nothing else on it is required for each blower. Setup area must be within 50 feet of the outlet.
A: We will call ND One Call or 811 to be sure where any underground service lines are located. Mow your grass 1-2 days prior and remove any grass clippings, leaves, rocks, animal droppings, or sticks. Ensure a clear path at least 4 feet wide to the setup location. Check for overhead wires or branches. At least a 20 amp circuit with nothing else on it is required for each blower. Setup area must be within 50 feet of the outlet.
Q: Are you insured?
A: Yes, we are insured with liability coverage and accident medical coverage. We can provide a certificate of liability certificate upon request.
A: Yes, we are insured with liability coverage and accident medical coverage. We can provide a certificate of liability certificate upon request.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day or for large event setups, we may need to set up as early as 4 hours in advance. We work with you in order to provide the best service possible. We will call the day prior to your event to confirm details. Feel free to contact us with any questions.
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day or for large event setups, we may need to set up as early as 4 hours in advance. We work with you in order to provide the best service possible. We will call the day prior to your event to confirm details. Feel free to contact us with any questions.
Q: Do you deliver outside your normal service area of North Central North Dakota?
A: Yes, we enjoy doing large events outside of our area, call us for more information. Travel and labor fees may be increased outside our normal service area, but we will work with you.. If your city or town is not listed during checkout, you may be outside our service area. Please call our office for a current quote to your location.
A: Yes, we enjoy doing large events outside of our area, call us for more information. Travel and labor fees may be increased outside our normal service area, but we will work with you.. If your city or town is not listed during checkout, you may be outside our service area. Please call our office for a current quote to your location.
Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time. (Sometimes you receive additional time at no cost to you on busy weekends with multiple pickups.)
A: No. We arrive early to set up so you get the entire rental time. (Sometimes you receive additional time at no cost to you on busy weekends with multiple pickups.)
Q: We have rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Dakota Party Rentals cleans and disinfects after every rental.
A: No. The jump should be clean when you get it. Dakota Party Rentals cleans and disinfects after every rental.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but many parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. Generators need to be a minimum of 3500 watt. We have a generator available to rent. Also, parks are first come, first serve so get your spot early in the day and/or reserve your spot if you can. We can help you reserve your park, just give us a call. Check with the park about underground service lines and we will use ND One Call or 811 to locate the area prior to your rental date. Just remember to give details like shelter number and park name.
A: We love setting up at parks but many parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. Generators need to be a minimum of 3500 watt. We have a generator available to rent. Also, parks are first come, first serve so get your spot early in the day and/or reserve your spot if you can. We can help you reserve your park, just give us a call. Check with the park about underground service lines and we will use ND One Call or 811 to locate the area prior to your rental date. Just remember to give details like shelter number and park name.
Q: Do we have to keep the blower plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once the blower is unplugged, the inflatable with begin to deflate. That is why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
A: Yes. A blower keeps air in the jump unit the entire time. Once the blower is unplugged, the inflatable with begin to deflate. That is why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: How do I pay? What payments do you take?
A: Cash, PayPal, Checks, or Credit Cards. We provide the convenience to deposit and/or pay in full online features using your credit card or PayPal. If paying by cash, please have exact change as our drivers do not carry cash. You can also pay with credit card or check the day of your event.
A: Cash, PayPal, Checks, or Credit Cards. We provide the convenience to deposit and/or pay in full online features using your credit card or PayPal. If paying by cash, please have exact change as our drivers do not carry cash. You can also pay with credit card or check the day of your event.
Q: What if we need to cancel?
A: Please call Dakota Party Rentals as soon the need to Cancel is realized.
A: Please call Dakota Party Rentals as soon the need to Cancel is realized.
Q: Do you require a deposit and is it refundable?:
A: Yes, we require a deposit to guarantee your rental date and time. If you cancel prior to the driver leaving Mohall to your rental you will be given a rain check that is good for 1 full year from Event Date. We are good to work with on cancellations, so just give us a call. Please cancel prior to the driver leaving for your event. If the driver arrives and you cancel, you forfeit your deposit and full payment will be due.
A: Yes, we require a deposit to guarantee your rental date and time. If you cancel prior to the driver leaving Mohall to your rental you will be given a rain check that is good for 1 full year from Event Date. We are good to work with on cancellations, so just give us a call. Please cancel prior to the driver leaving for your event. If the driver arrives and you cancel, you forfeit your deposit and full payment will be due.
Q: How big are the jumps?
A: Most of our jumps are a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can not rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
A: Most of our jumps are a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can not rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4 foot access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. Call us with any questions.
A: Check the requirements listed with each jump. Also, make sure you have at least a 4 foot access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. Call us with any questions.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt or concrete, and indoors. Additional fees are added for dirt, asphalt or concrete, and indoor setups. We do not setup on rocks, gravel, or similar surfaces that could damage the inflatables.
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt or concrete, and indoors. Additional fees are added for dirt, asphalt or concrete, and indoor setups. We do not setup on rocks, gravel, or similar surfaces that could damage the inflatables.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office. You can easily sign the contract online using your receipt email prior to event. We provide you with a copy of the rental contract at your event. Safety rules and height/weight restrictions are listed on each inflatable.
A: Yes. There is a link in your receipt once you've ordered or you may contact our office. You can easily sign the contract online using your receipt email prior to event. We provide you with a copy of the rental contract at your event. Safety rules and height/weight restrictions are listed on each inflatable.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. We also offer a damage waiver at checkout to cover damage not caused by negligence or failure to follow our safety rules. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We do not want you or us to be in that situation which is why we have you sign and initial on all of our contract, safety rules, and operator training sheet so that you are a trained operator who understands the safety rules and procedures.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. We also offer a damage waiver at checkout to cover damage not caused by negligence or failure to follow our safety rules. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We do not want you or us to be in that situation which is why we have you sign and initial on all of our contract, safety rules, and operator training sheet so that you are a trained operator who understands the safety rules and procedures.
Q: What about Inclement Weather?
Dakota Party Rentals reserves the right and extends the same right to our customers to cancel a reservation at no penalty if there are weather conditions like high winds over 25 mph. We ask that you make an alternative plan like an indoor location in case of inclement weather if possible. We can help you make an alternative location plan and help reserve event centers if necessary. Rain, hail, wind over 25 mph, and lightning are weather conditions that we prohibit inflatable unit operation. We want to work with you regarding the weather as your safety and your satisfaction are very important. We realize that weather forecasts and conditions can change frequently in our state. As long as you cancel your rental prior to the driver leaving Mohall, you will be given a rain check good for 1 year from your rental event date. We are not responsible for weather conditions once our driver arrives at your house. Full Payment will be due. We want your event to be safe, so we reserve the right to cancel for weather and encourage are customers to call us for a rain check when weather conditions are not looking good for your event. We will work with you!
Dakota Party Rentals reserves the right and extends the same right to our customers to cancel a reservation at no penalty if there are weather conditions like high winds over 25 mph. We ask that you make an alternative plan like an indoor location in case of inclement weather if possible. We can help you make an alternative location plan and help reserve event centers if necessary. Rain, hail, wind over 25 mph, and lightning are weather conditions that we prohibit inflatable unit operation. We want to work with you regarding the weather as your safety and your satisfaction are very important. We realize that weather forecasts and conditions can change frequently in our state. As long as you cancel your rental prior to the driver leaving Mohall, you will be given a rain check good for 1 year from your rental event date. We are not responsible for weather conditions once our driver arrives at your house. Full Payment will be due. We want your event to be safe, so we reserve the right to cancel for weather and encourage are customers to call us for a rain check when weather conditions are not looking good for your event. We will work with you!
Q: Do you do fundraisers?
A: Yes, we have worked with organizations to raise money at events. Call us to see if we are available to support your event.
A: Yes, we have worked with organizations to raise money at events. Call us to see if we are available to support your event.
Q: What age groups are the inflatables rated for?
A: Each inflatables description has recommended age groups. If you have further questions, give us a call!
A: Each inflatables description has recommended age groups. If you have further questions, give us a call!
Q: Still have a question?
A: call
A: call